Terms of service

By using and purchasing through this site, you acknowledge and agree to these terms of service, conditions and store policies. Sana Bodycare (“SB”) reserves the right to change these terms at any time. 

 LOST OR STOLEN PACKAGES: 1) If the package shows delivered to your address, but is missing you must report the lost package to SB within 24 hours of the marked 'delivery'. Once you have reported your lost package, SB will launch an inquiry with our carrier about the lost package and attempt to have it recovered. If the carrier declares the package to be a complete loss, we will reship your order to you at no charge if stock is available; 2) SB is not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by customer. SB does not take responsibility for lost or stolen packages if the customer chooses to have their package shipped to a third party carrier - transport or courier company.

DAMAGED PACKAGES: Damaged packages are very rare but in the case you may receive one, contact Sana Bodycare within 48 hours of delivery confirmation to report any damages to your product. SB handles damage claims on a case by case basis. SB is not responsible for damaged packages. SB packs and ships its products neatly and securely - always and rarely encounter problems. SB will handle filing a claim on your behalf and if SB feels this was a packaging mistake on its end, SB will gladly reship the damaged products free of charge.  Please contact us if you have any issues!

ALLERGY WARNING: SB uses a variety of ingredients in the listed products. All ingredients are clearly marked in the product description and label.  Please contact SB if you have a specific allergy, and would like to know more about the ingredients used in the products. SB is amenable to making customized soap based on allergy needs.

GENERAL PRODUCT WARNINGS AND CAUTIONS: It is the responsibility of the user of the products to use the products properly. Always be aware of personal allergies and irritations. Spot test all skin products prior to full use. If any products cause irritation, discontinue use immediately and consult a physician.

Regulations set forth by the FDA prohibit bath and body companies from making health-related claims about beauty products. I am not a medical or healthcare professional and do not claim that the use of my products may have a positive effect on pre-existing physical and/or mental health conditions. The information in my listings pertains to the properties of specific ingredients used in the product.