Shipping policy

MULTIPLE ORDERS: Sana Bodycare does combine multiple orders and will refund excess charges. Flat-rate shipping applies to a single order only. Sana Bodycare will make sure shipping charges are covered prior to refunding excess. Please leave a note that you have multiple orders pending so Sana Bodycare knows to combine.

SHIPPING & HANDLING: Sana Bodycare does charge a small handling fee for each order. This helps pay for packaging supplies needed to get your order to you safely. Additionally, Sana Bodycare does pass on all commercial shipping rates. This is small business, and therefore Sana Bodycare cannot provide Amazon-style shipping prices and time frames.  Sana Bodycare does its best to figure shipping costs appropriately. Sana Bodycare will refund excess shipping charges at its discretion. 

US CUSTOMER SHIPPING INFORMATION:  Shipping costs are determined by price and weight of the order. This helps to determine shipping by way of either parcel select or flat rate boxes. The default shipping method for all orders is flat rate, priority mail.  More often than not, this is the most economical approach for my customers.  However, I review every single order, and any orders weighing 15 oz or less will be mailed First Class unless the items are too bulky OR other arrangements have been made.  Packages with a value of $100.01 and up will require additional insurance. Orders of 100.01 and up will also require a signature confirmation. You may waive the fee for additional insurance and ask for this to be refunded to you. However, in doing this you accept full responsibility if something detrimental happens to the package. Sana Bodycare will not refund or replace your purchase if you waive additional insurance.

USPS Priority Mail is a very reliable service. However, there are times packages can be misdelivered or go missing due to package theft. If you have any concerns whatsoever, please contact Sana Bodycare and request a signature delivery for your order, no matter the amount of the order. This may require an additional, nominal payment. 

Sana Bodycare currently does not ship to APO or FPO address. Orders that contain a different shipping address from billing address may be subject to review, in which case the customer will be contacted. This can delay shipping time.

Standard processing time for orders is 1-4 days with a priority ship lane of 1-3 days depending on where you are located or 2-5 days during Holidays.

INTERNATIONAL CUSTOMER SHIPPING INFORMATION: Sana Bodycare is currently not shipping worldwide.