Terms of Service

REFUND POLICY: Because of the nature of soap products, and for safety and contamination concerns, refunds or exchanges are only available if an order has not yet been shipped. If you require a refund or exchange prior to shipping, please contact me as soon as possible at sanabodycare@gmail.com. Orders cannot be cancelled, refunded, or exchanged once they have left the possession of SB, and have been picked up by USPS or dropped off at a USPS facility. 

Please keep in mind that every nose is different and scents may be perceived differently by every person. We do our best to describe scents based upon the fragrance and essential oils that are used and descriptions given from the manufacturers. Also note that even unfragranced soap will have a slight scent due to ingredients used. No fragrance or essential oils are added to the unfragranced soaps. On occasion, an unfragranced soap bar may absorb scent based on the soap surrounding it on the curing rack.

SB reserves the right to cancel any unshipped order, including on the basis of suspicious or fraudulent activity.

MULTIPLE ORDERS: SB does combine multiple orders and will refund excess charges. Flat-rate shipping applies to a single order only. SB will make sure shipping charges are covered prior to refunding excess. Please leave a note that you have multiple orders pending so SB knows to combine.

SHIPPING & HANDLING: SB does charge a small handling fee for each order. This helps pay for packaging supplies needed to get your order to you safely. Additionally, SB does pass on all commercial shipping rates. This is small business, and therefore SB cannot provide Amazon-style shipping prices and time frames.  SB does its best to figure shipping costs appropriately. SB will refund excess shipping charges at its discretion. 

US CUSTOMER SHIPPING INFORMATION:  Shipping costs are determined by price and weight of the order. This helps to determine shipping by way of either parcel select or flat rate boxes. The default shipping method for all orders is flat rate, priority mail.  More often than not, this is the most economical approach for my customers.  However, I review every single order, and any orders weighing 15 oz or less will be mailed First Class unless the items are too bulky OR other arrangements have been made.  Packages with a value of $100.01 and up will require additional insurance. Orders of 100.01 and up will also require a signature confirmation. You may waive the fee for additional insurance and ask for this to be refunded to you. However, in doing this you accept full responsibility if something detrimental happens to the package. SB will not refund or replace your purchase if you waive additional insurance.

USPS Priority Mail is a very reliable service. However, there are times packages can be misdelivered or go missing due to package theft. If you have any concerns whatsoever, please contact SB and request a signature delivery for your order, no matter the amount of the order. This may require an additional, nominal payment. 

SB currently does not ship to APO or FPO address. Orders that contain a different shipping address from billing address may be subject to review, in which case the customer will be contacted. This can delay shipping time.

Standard processing time for orders is 1-4 days with a priority ship lane of 1-3 days depending on where you are located or 2-5 days during Holidays.

INTERNATIONAL CUSTOMER SHIPPING INFORMATION: SB is currently not shipping worldwide.

 

LOST OR STOLEN PACKAGES: 1) If the package shows delivered to your address, but is missing you must report the lost package to SB within 24 hours of the marked 'delivery'. Once you have reported your lost package, SB will launch an inquiry with our carrier about the lost package and attempt to have it recovered. If the carrier declares the package to be a complete loss, we will reship your order to you at no charge if stock is available; 2) SB is not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by customer. SB does not take responsibility for lost or stolen packages if the customer chooses to have their package shipped to a third party carrier - transport or courier company.

DAMAGED PACKAGES: Damaged packages are very rare but in the case you may receive one, contact Sana Bodycare within 48 hours of delivery confirmation to report any damages to your product. SB handles damage claims on a case by case basis. SB is not responsible for damaged packages. SB packs and ships its products neatly and securely - always and rarely encounter problems. SB will handle filing a claim on your behalf and if SB feels this was a packaging mistake on its end, SB will gladly reship the damaged products free of charge.  Please contact us if you have any issues!

ALLERGY WARNING: SB uses a variety of ingredients in the listed products. All ingredients are clearly marked in the product description and label.  Please contact SB if you have a specific allergy, and would like to know more about the ingredients used in the products. SB is amenable to making customized soap based on allergy needs.

GENERAL PRODUCT WARNINGS AND CAUTIONS: It is the responsibility of the user of the products to use the products properly. Always be aware of personal allergies and irritations. Spot test all skin products prior to full use. If any products cause irritation, discontinue use immediately and consult a physician.